Tosçelik Feedback Handling Policy is based on the core principle of 'Customer Orientation'.

Our core principle is to provide continuous customer satisfaction with a sense of quality that will meet the needs and expectations of our customers. Therefore, any feedback from our customers is seen as an opportunity for improvement and development and is handled effectively and efficiently.

Tosçelik evaluates whether the conditions of its customers are met and handles feedbacks in a solution-oriented and impartial manner. To achieve this, Tosçelik satisfies all the requirements of ISO 10002 Customer Satisfaction Quality Management system.


Chairman of the Board